The Service Edge: 101 Companies That Profit from Customer CareOutlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge, ISBN13: 9780453006477 ISBN10: 0453006477 Material Type: hardcover
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Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge, ISBN13: 9780453006477 ISBN10: 0453006477 Material Type: hardcover
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The Service Edge: 101 Companies That Profit from Customer Care