COURSE OVERVIEW:

Welcome to the Provide Personal Care & Support course. This program will equip you with the foundational skills, technical knowledge, safety procedures, and compassionate care practices required to support clients and residents in daily living activities across community, aged care, and healthcare environments. You will explore safe manual handling, essential clinical observations, specialised care routines, personal hygiene procedures, infection control, assistive techniques, and strategies for supporting clients with a wide range of conditions. This course also examines person-centred care, dignity, privacy, and the importance of recognising and responding to changes in a person’s wellbeing.

This course begins by examining manual handling techniques for patients and residents, including the correct procedure for moving or lifting people, how to raise a client from the floor, and how to transfer a client into and out of the bath safely. You will explore how to assist a falling client or resident and how safe handling protects both the care recipient and the worker. This section also introduces key technical care activities, including understanding hypertension and hypotension, systolic and diastolic pressure, and how to take accurate blood pressure readings. You will explore temperature readings, pulse rate measurement sites, and the procedures for assisting with gastrostomy feeds, catheter care, the application of auto-thrombotic stockings, breathing tubes, simple eye care, wound care, amputation and stump care, and prevention of pressure ulcers. This section concludes with how to identify and respond to difficulties during support routines and the basic observation skills needed to report changes in a person’s condition.

The next learning area focuses on personal hygiene and daily living care. You will explore how to assist with toileting and bowel care, how to support bathing and showering, and when oral hygiene should be performed. This section also examines the benefits of brushing or combing hair, how to shave clients safely using electric or blade razors, and how to deliver foot, hand, skin, nail, oral, and eye care to maintain comfort and prevent complications. You will explore pressure area care, how to take care of hearing aids, and how to adapt personal care routines for clients with circulatory, respiratory, musculoskeletal, or falling problems. This section also explains the early indications that someone is at risk of falling and how to adjust care to support safety and mobility.

A further learning area explores supportive care for clients with sensory, cognitive, and neurological conditions. You will examine how to care for clients who are visually impaired, hearing impaired, or using sight and hearing aids, ensuring clear communication and safe mobility. This section also explores how to support clients living with dementia, Parkinson’s disease, or mental health conditions, with an emphasis on empathy, validation, de-escalation, and predictable routines. You will explore care strategies for clients with integumentary (skin) system problems, gastrointestinal issues common in older adults, immune system conditions, urinary tract problems, and endocrine disorders. This section also covers signs, symptoms, and risks associated with endocrine dysfunction, reproductive system issues, and dysphagia management strategies. You will further examine how to respond to symptoms of under-nutrition or over-nutrition, the signs of reduced oral intake, the negative health impacts of over-nutrition, and the strategies for managing over-nutrition in vulnerable populations.

Another learning area focuses on infection control and safe food handling. You will explore what infection is, how infection spreads, and the procedures used to prevent transmission. This section examines the Chain of Infection and how to break it, the types of infection risks encountered during care, and the correct steps for food handling and serving. You will also explore proper handwashing procedures, how to identify required changes to processes or aids, and how infection prevention aligns with organisational safety requirements.

The final learning area focuses on person-centred care, ethics, and professional conduct. You will explore how to maintain privacy and confidentiality when supporting clients, how to respect the client’s dignity in all interactions, and how to communicate with sensitivity and professionalism. This section highlights the importance of recognising each client as an individual, encouraging independence wherever possible, and adjusting care practices to support comfort, safety, and emotional wellbeing.

By the end of this course you will be able to deliver safe, effective personal care and support; perform essential technical care tasks; recognise changes in health conditions; prevent infection; handle food safely; support clients with diverse physical and cognitive needs; maintain client dignity and confidentiality; and contribute to a high standard of care within your workplace.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The manual handling techniques for patients and residents
• The procedure for moving/lifting people
• How to raise a client from the floor?
• How to transfer a client to and out of the bath?
• How to assist falling client/residents?
• The technical care activities
• Hypertension and hypotension
• Systolic pressure and diastolic pressure
• How to take blood pressure?
• Temperature readings
• Pulse rate and the usual sites for measuring a pulse
• How to assist with Gastrostomy feeds?
• How to assist with catheter care?
• The application of auto-thrombotic stockings
• How to assist with breathing tubes?
• How to assist with simple eye care?
• How to assist with wound, amputation and stump care?
• The care and prevention of pressure ulcers
• How to identify and respond to difficulties during support routines?
• The basic observation skills needed to report changes in a person’s condition
• How to assist in toileting and bowel care?
• How to assist in bathing and showering a resident?
• When should oral hygiene be performed?
• The benefits of brushing or combing hair
• How to shave clients using an electric razor or a blade razor?
• Foot, hand, skin, nail, oral and eye care
• Pressure area care
• How to take care of hearing aids?
• How to care for a client with circulatory problems?
• How to care for a client with respiratory problems?
• How to care for a client with musculoskeletal problems?
• How to care for a client with falling problems?
• The indications that someone is at risk of falling
• How to care for a client who is visually impaired?
• How to care for a client who is hearing impaired?
• How to care for a client using sight and hearing aids?
• How to care for a client who has dementia?
• How to care for a client who has Parkinson’s disease?
• How to care for a client who has mental health conditions?
• How to care for a client with integumentary system problems?
• How to care for aged persons with problems associated with the gastrointestinal system?
• How to care for aged persons with common health problems associated with the immune system?
• How to care for a client with urinary tract problems?
• How to care for a client with common health problems associated with the endocrine system?
• The signs and symptoms of endocrine disorders
• How to care for a client with common health problems associated with the reproductive system?
• The strategies in the management of dysphagia
• How to respond to onset of symptoms of under-nutrition or over-nutrition?
• The signs of reduction in oral intake
• The negative health impacts of over-nutrition
• The strategies in the management of over-nutrition
• What is infection? And how infection spreads?
• The infection control procedures
• The Chain of Infection and how to break the Chain of Infection?
• The types of infection risks
• Food handling and the steps to follow when preparing or serving food
• The hand-washing procedures
• How to identify required changes to processes and aids?
• How to maintain privacy and confidentiality of the client?
• The ways of respecting the client’s dignity

COURSE DURATION:

The typical duration of this course is approximately 3-4 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.