Using Counselling Skills on the Telephone

and in Computer-Mediated Communication

by Pete Sanders

PCCS Books, 2010, [Third Edition, Revised], ISBN 978898059752, paperback

Very Good Condition, some edge and shelf wear, some rubbing to edges and corners, minor creasing to cover, bottom corner slightly curled, very light musty fragrance (see photographs)

"The third editions of An Incomplete Guide to Using Counselling Skills on the Telephone, updated for the online generation of helpers, this is the latest edition of the first UK book on telephone helping written by one of the UK's most widely read counselling authors.
Still popular after over 17 years, it is the essential 'how to do it' book, written in Pete Sanders' accessible, jargon-free, commonsense style.  It is useful for anyone involved in telephone helping, counselling or therapy, and now includes a chapter and other material on online, or 'computer-mediated' therapy.
Practitioners, trainers, and supervisors, whether in private practice or working for an agency, will find this book invaluable."