PLEASE READ:

✔️Coffee Packaging:
Our coffee pouch has zip lock and one-way valve, allowing carbon dioxide to escape out of the bag while preventing oxygen getting into the bag. Oxygen is the main reason behind the staling of coffee and our packaging helps to extend the vitality of the beans. This doesn’t just make the coffee beans fresh, but also make them free from bacteria. While our team is still working on finding the most eco-friendly coffee pouch, we ask you to please recycle our coffee pouches.

✔️Inner pouch
We try to reduce the use of single-use plastics by using brown paper bags to protect your purchases. We do our best to try to avoid using bubble wraps except for bigger orders, especially if we’re out of carton boxes. All pouches/parcels are proven safe and secure during transit based on our sales data and successful deliveries since we started 3 years ago. Thank you to those who appreciate this effort!

✔️Outer packaging
We use pouches provided by J&T, Gogo Express, and Shopee Express for orders below 2 kilos. For bigger purchases, we use new or recycled corrugated boxes, or bubble wraps (case to case basis, making sure we still follow Shopee’s packaging guidelines).

🕒 Roasting schedules
We usually roast a small batch of different varieties every week to ensure freshness. We are now a roast on-demand coffee roaster, and our sales data and statistics are analyzed to produce a more accurate supply based on demand. We release our beans 2 to 5 days after the roast date, coffee beans need to degas to develop their flavor and taste profile. Degassing varies depending on the type of coffee and roast. It, therefore, can take anywhere from 3 days to 3 weeks until the coffee is ready for brewing and consumption. This would still depend on the coffee variety and roasting profile.

While we try our best to manually sort our beans, your purchases could still contain foreign materials in the form of stones, twigs, etc. Although this seldomly happens, we still encourage you to please check your beans before grinding to avoid any potential damage to your grinders. We're already looking at getting our hands on coffee bean destoners soon! 🙂

We are committed to giving our consumers access to premium and high-quality single-origin coffee at an affordable price, without having to oversell. We're all about bringing a premium coffee experience to more consumers, which they usually get from known cafes, by enabling them to recreate it in the comfort of their homes.

Have a problem with your parcels or orders? Please PM us and we are always happy to assist you.