Real users, real results

FAQs

How does it work?

The LED Mask uses light therapy to support skin health. By stimulating the skin’s natural processes, it promotes the appearance of smoother, more balanced skin, helping to enhance skin vitality and overall appearance.

Why is the mask not starting? Does the mask need to be plugged in?

To activate the mask, connect it to the controller. Please avoid connecting the controller to a charging cable（Type-c） while using the mask, as a safety feature prevents its operation during charging.

How often should the LED mask be used?

It is recommended that this product be used 3-4 times a week, and a
single use time is 10-20 minutes, blue light usage should not exceed ten minutes in a single session.

Can I use any charging cable to charge the red light mask remote?

We strongly recommend using the dedicated charging cable that comes with the red light mask. Using other cables may lead to issues such as incomplete charging or failure to charge due to voltage compatibility problems. For optimal performance and safety, please use the supplied cable.

Can I rub or squeeze the LED light therapy mask

It’s important to handle the LED mask gently. Avoid rubbing, squeezing, or applying excessive pressure to the mask, as this can damage the internal components and cause some of the LEDs to stop working. To ensure the longevity and effectiveness of the mask, always store it carefully and treat it with care.