Regardless of whether they're customers, co-workers, or worse yet, family members, difficult people - the stubborn, obnoxious, and belligerent (S.O.B.s) - can take you out of your zone and drain your time, energy, enthusiasm, and more. The existence of difficult people is a personal and business fact of life, and in this Livestream Dave shares key insights to help deal with them effectively. 

This on-demand livestream includes a fill-in-the-blank handout that accompanied the live version of this training session.