Understand the principles of teamwork and learn techniques.

By the end of this course, you should be able to:

• Describe the concept of a team and its factors for success
• Explain the four phases of the Tuckman team development model and define their characteristics
• List the three types of teams
• Describe actions to take as a leader, and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
• Discuss the uses, benefits and disadvantages of various team-building activities
• Describe several team-building activities that you can use, and in what settings
• Follow strategies for setting and leading team meetings
• Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
• List actions to do, and those to avoid, when encouraging teamwork

SHRM PDCs: 8
Intended Audience: All