Course Objectives:

• Who is a medical secretary?
• Job role and duties
• Overview of attributes and skills
• Job profile
• Why appointment scheduling is crucial to medical offices
• Guidelines for successful appointment scheduling
• Tips and strategies to make appointments for new patents and established patients
• Types of appointment reminders
• Importance of filing in medical offices
• Effects of using an unreliable or inefficient filing system
• Guidelines to set up a medical filing system
• Alphabetic, numeric and geographical filing systems
• Benefits of using electronic filing systems
• Importance of patient confidentiality
• The concept of patient confidentiality and what it entails
• Difference between patient privacy and confidentiality
• Factors that increase breach of confidentiality in a medical office
• Tips to maintain patient confidentiality
• Patient confidentiality for minors

And many many more!