There are various times in leadership when you must address delicate situations with a mix of skill, confidence, firmness, and tact. Presenting the right thing in the wrong manner can create compliance rather than commitment, resistance, defensiveness, and costly misunderstandings between yourself and team members. This course shares three suggested approaches and word tracks to help you navigate successfully through potentially awkward interactions.

A 3-page, fill-in-the-blank handout and action plan (ideal for reviewing key takeaways and future study) is included. This Dave on Demand title is available as a 3-day rental, or for permanent purchase:

• 3-day Rental. Get 3 days of streaming access. You'll receive an email containing a link to stream your video rental, and a separate email with a link to download the handout/action plan.

• Buy. Own it forever. After purchase, you'll receive an email with a link to instantly download the video files and course handout. Save them to your computer and use them to train forever!