Unlock the potential of your organization with 'The Process Matters' by Joel Brockner, a powerful guide that emphasizes the significance of effective processes in achieving extraordinary results. In today's results-driven world, it's easy to overlook the vital role that a well-defined process plays in business success. This trade paperback edition, published by Princeton University Press in 2017, dives deep into the necessity of doing more than just hitting targets – it’s about how those targets are achieved. Brockner provides insightful analyses and real-life workplace examples, illustrating that ethical decision-making and consistency are just as crucial as results. Learn essential management strategies that foster accountability and inclusivity in your organization, ensuring that every voice is heard and valued. Through this book, managers at all levels can discover how a commitment to excellent processes leads to enhanced outcomes and a more engaged team. 'The Process Matters' unveils the key to sustainable business practices that prioritize fairness and integrity, enriching your leadership toolkit. With free shipping on this brand new item and delivery in up to 6 weeks, enhance your management skills with this essential read. ISBN: 9780691175676.

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Condition: BRAND NEW
ISBN: 9780691175676
Format: Trade paperback (US)
Year: 2017
Publisher: Princeton University Press


Description:


We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way. Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often.
Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people. Relevant to anyone who is in a managerial position--from the CEO on do