Build a Culture of Accountability

In leadership, accountability is not optional - it's a duty. Yet many leaders fail in this vital discipline, resulting in damage to the culture, the brand, team morale, leadership credibility, and the customer experience. This intensive two days on accountability focuses on imparting to leaders the skills and mindset tools necessary to create the conditions for - and facilitation of - stronger accountability despite today's increasingly entitled and politically correct times.

Topics include:

• Political correctness and its impact on accountability
• Foundational pillars of accountability
• Coaching with faster and direct feedback
• Monthly performance reviews
• Establishing consequences for poor performance
• Recognizing, preventing, and reversing entitlement
• Accountability skill set and mindset requirements
• And more!