HOW DOES IT WORK?

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Select how many characters you want drawn. If it is 1 pet and 2 person this is 3 characters.

Send through the following information in the notes to Seller when checking out or you can email it to service@prettytimely.com if you prefer

Hairstyle: W1,M2,B3 .... (see photos)
Hair color: A,B,C .... (see photos)
Skin tone: Ivory, Tan ect... .... (see photos)
Age & gender of child: so the correct body is drawn
If adding pet: Send picture of your pet to [email protected] or upload it

Size you intend to print this:

For example: Mom: W1A Tan, medium build Dad: M8C Biege, slim, Daughter: G3C 5 years old Sand

WHAT CAN BE CHANGED
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• Hairstyles and hair color  (from chart - additional cost if you want custom hairstyle or custom hat that is different from sample)
• Skin tone
• Text if you would like any
• Size of artwork

WHEN DO YOU GET IT?
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There is no refund for the work already done unfortunately as the time was spent already on it.  In 7 business days you will receive a mockup to review and sign off. Please note any changes requested can take up to 3 business days subjected to workloads and orders. Please ensure you give us the correct email address. Please check your spam folder. We typically send artwork in 7 business days. It will be very unlike that your draft will take 14 business days. So get in touch with us if you do not get your artwork in 7 business days. Business days means Mon to Fri as the design studio is close on the weekend and public holidays. So do not count the weekends.

WHAT YOU GET?
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5x7" size Printable PDF file digital file (unless you specify a different size)
NO Physical item will be shipped

DESIGN STUDIO HOURS
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The design studio is open Mon to Friday. It is not open on weekends and public holidays. So please note if you order on the weekend you order will be processed on Monday. 

HOW WILL I GET THE ARTWORK?
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No physical items will be shipped if you selected a Digital file. You will be emailed the PDF or Jpg  file. Want to learn more what a digital file is? Click here

REFUNDS?
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Once work has commenced there is no refund. As you are paying for my time to illustrate this for you. If you have selected a digital file, please note, not all printers are equal. They all print differently and I am not responsible for the quality your printer outputs. I am more then happy to work with your printer spec. However their is no refund if you printer does not print the file properly - it is the printers responsibility to match the PDF supplied. The email that you register your order is the email we will send to the artwork to. Please make sure  when you purchase to register with the email you want the file to be sent to. 

WHY WE RECOMMEND TO USE YOUR OWN LOCAL PRINTER?

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We highly recommend you print this yourself in your local country, our print partner can’t compete with the convenience and reliability of local FedEx Kinkos, Staples,  Officeworks, Snap printing etc... who can print faster and without shipping cost. 

We understand you may want us to manage the printing for you. Please visit the print options in our shop and add the print options to your purchase if you would like us to organise the printing for you. Please allow at least 2 weeks for printing and shipment. We are not responsible for late shipment as postal service is out of our control. You will be given a tracking number to track your delivery once it’s been shipped.

Below is the time it will take from sign off of the artwork to be sent to the printer
for printing and delivery.

USA and Canada: 5 to 14 business days

Rest of the world: 5 to 14 business days (Note: it may have to clear custom in your country)

Our print partner has print production in different countries. Your job will be sent to closest printer to your location. For example if you need this delivered in the USA it will be printed in the USA. If you are wanting it delivered in New Zealand, it will be printed with our print partner in the Australia. This allows us to offer more local prices and best time/prices for shipping.

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PLEASE NOTE
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Every effort has been made to represent the true colours but it may vary from screen to screen and printer to printer. This is a non-editable file. This is for a digital copy of the design only, and does not include paper or printing. 

Please read our store policy carefully before making a purchase. By purchasing PrettyTimely products, you have read and agreed to our terms listed. Files are for personal use only and may not be commercially reproduced, resold or distributed.

©PrettyTimely 2021. All rights reserved.