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For the most part, even the toughest-to-love customers are a lot like us. They didn’t start out to make life difficult. It just happened. While the best step in dealing with a difficult or dissatisfied customer is to stop things from going down hill initially, in this program are strategies to employ when you’re confronted with a customer problem.
A 3-page, fill-in-the-blank handout and action plan (ideal for reviewing key takeaways and future study) is included. This Dave on Demand title is available as a 3-day rental, or for permanent purchase:
Ships within 48 hours · Estimated delivery Jun 21 - Jun 26
US$40
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