For the most part, even the toughest-to-love customers are a lot like us. They didn’t start out to make life difficult. It just happened. While the best step in dealing with a difficult or dissatisfied customer is to stop things from going down hill initially, in this program are strategies to employ when you’re confronted with a customer problem.

A 3-page, fill-in-the-blank handout and action plan (ideal for reviewing key takeaways and future study) is included. This Dave on Demand title is available as a 3-day rental, or for permanent purchase:

• 3-day Rental. Get 3 days of streaming access. You'll receive an email containing a link to stream your video rental, and a separate email with a link to download the handout/action plan.

• Buy. Own it forever. After purchase, you'll receive an email with a link to instantly download the video files and course handout. Save them to your computer and use them to train forever!